Technical Support Engineer @Yugabyte

Overview

Yugabyte is the company behind YugabyteDB, a multi-modal, distributed PostgreSQL database designed for cloud-native applications. The role of Technical Support Engineer involves addressing enterprise customer issues with the database in a remote capacity.

Key Responsibilities

• Triage and own technical support tickets from enterprise customers, collaborating with a global team across time zones.
• Investigate incidents thoroughly, including reading logs and tracing replication issues, to identify root causes.
• Write clear internal notes and documentation for handovers.
• Reproduce customer issues and document the steps for replication.
• Escalate issues to engineering with adequate evidence.
• Contribute to the team's shared knowledge base.
• Maintain a professional demeanor when interacting with customers during incidents.

Requirements

• Proactive in taking on unfamiliar tasks without waiting for instruction.
• Comfortable with uncertainty and willing to learn.
• Technical background in disciplines such as software, systems, or networking.
• Familiarity with Linux tools, specifically find and grep.
• Strong note-taking skills to build context and maintain clear communication.
• Experience with relational databases is a plus.
• Prior experience on a support team for large software products is an asset.

Benefits

• Competitive compensation ranging from $90,000 to $120,000 USD annually, based on experience and skills.
• Equity options and comprehensive health and retirement plans.
• Unlimited paid time off (PTO).

Location

Remote (Americas), with a preference for candidates in Central Time.

How to Apply

Interested candidates should apply through the company's career page.

Deadline

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