The Youth Impact is Seeking People Systems & Operations Associate (Remote: 2-year fixed-term contract) @year fixed-term contract)

The Youth Impact is an evidence-based international non-governmental organisation focused on improving education and health outcomes for young people globally. The organisation partners closely with governments to scale high-impact programmes through public systems, ensuring that interventions are both cost-effective and rigorously tested for effectiveness.

With active operations in countries such as Botswana, South Africa, Namibia, India, and the Philippines, the organisation continues to expand its global footprint. Its work is defined by a commitment to learning, adaptation, and measurable impact, with teams distributed across multiple regions and disciplines.

Role Overview

The People Systems & Operations Associate role is a strategic and high-impact position within the organisation. It sits at the intersection of people operations, systems design, data analytics, and organisational strategy. The role is designed for a professional who can build scalable systems, interpret workforce data, and translate insights into improved organisational performance and employee experience.

Unlike traditional HR roles, this position is focused on designing infrastructure for growth, ensuring that people systems remain efficient, data-driven, and scalable as the organisation expands across multiple countries.

Strategic Purpose of the Role

The role exists to support rapid organisational growth while maintaining operational excellence. As headcount and geographic reach increase, the organisation requires robust systems that enable consistency, agility, and high performance.

The Associate is expected to:

• Build scalable and automated people systems
• Improve operational efficiency across global teams
• Strengthen data-driven decision-making
• Enhance employee experience through system optimisation
• Support sustainable organisational growth

Key Responsibilities

The role is structured around five core functional areas:

1. Data, Analytics and Insights

A central responsibility of the role is the development and management of a global people data ecosystem. This includes designing systems that support evidence-based decision-making across the organisation.

Key responsibilities include:

• Developing and maintaining global people data frameworks covering hiring, retention, engagement, and performance
• Creating dashboards and automated reporting tools for leadership teams
• Translating workforce data into actionable insights and recommendations
• Conducting internal research such as engagement surveys and workforce modelling
• Measuring the impact and return on investment of learning and development programmes

2. Global Operational Efficiency

The role focuses heavily on improving and streamlining people-related processes across multiple countries. The aim is to reduce inefficiencies and enhance scalability.

Responsibilities include:

• Mapping and improving end-to-end HR and people processes
• Identifying inefficiencies and implementing scalable solutions
• Introducing automation to reduce manual administrative tasks
• Improving recruitment, onboarding, performance management, and compliance workflows
• Embedding continuous improvement practices into daily operations

3. Workforce Planning and Talent Systems

The Associate supports organisational growth by ensuring effective workforce planning and talent management systems.

Key tasks include:

• Supporting hiring forecasts and workforce modelling
• Monitoring recruitment pipelines and time-to-hire metrics
• Analysing quality-of-hire and performance outcomes
• Tracking learning and development impact
• Supporting structured career development frameworks

4. Cross-Functional and Global Collaboration

This role requires close collaboration with leadership teams across different regions and departments. The focus is on alignment, consistency, and effective system adoption.

Responsibilities include:

• Partnering with country leads and department heads on people systems strategy
• Providing technical support and training on system usage
• Supporting global standardisation of processes and tools
• Contributing to change management initiatives
• Acting as the organisation’s internal expert on people systems and analytics

5. Compliance and Risk Management

Ensuring data integrity, compliance, and ethical handling of employee information is a key part of the role.

Responsibilities include:

• Developing and maintaining data governance frameworks
• Ensuring compliance with global record-keeping standards
• Standardising documentation across country offices
• Maintaining confidentiality of sensitive employee data
• Supporting audit readiness and risk mitigation processes

What Success Looks Like

Success in this role is measured by the effectiveness and scalability of people systems across the organisation. Key indicators include:

• Fully integrated global people systems
• Real-time dashboards supporting leadership decisions
• Reduced manual processes through automation
• Improved employee engagement and experience scores
• Strong adoption of standardised systems across countries
• Data-driven workforce planning and talent insights

Required Experience and Skills

Candidates are expected to bring substantial experience in people operations, systems design, and data-driven environments.

Minimum requirements include:

• 5–8+ years of experience in HR, people operations, consulting, or systems-focused roles
• Experience working in multi-country or global organisations
• Strong background in systems implementation and process optimisation
• Advanced analytical and data interpretation skills
• Experience with automation and people systems tools
• Proven ability in process mapping and operational efficiency improvements

Ideal Candidate Profile

The role is best suited to individuals who are highly structured, analytical, and systems-oriented. Successful candidates typically demonstrate:

• Strong organisational and execution skills
• Ability to design scalable systems and workflows
• Comfort working with complex datasets
• Adaptability in fast-paced and evolving environments
• Proactive problem-solving mindset
• Strong focus on employee experience and human-centred design
• Ability to collaborate across diverse cultures and teams

Additional Requirements and Benefits

Applicants must have the legal right to work in their country of residence and must be fluent in English. The role is fully remote and open to candidates based in multiple countries, including Botswana, Namibia, India, the Philippines, South Africa, and the United States.

The organisation offers a competitive and supportive benefits package, including:

• Generous annual and sick leave
• Global health insurance coverage
• Professional development opportunities
• Remote working flexibility
• Access to international networks and collaboration opportunities

Conclusion

The People Systems & Operations Associate role at Youth Impact represents a critical function within a rapidly growing global organisation. It combines data analytics, systems design, and operational strategy to build the infrastructure needed for sustainable scale.

The position is designed for a professional who can bridge the gap between data and people operations, ensuring that systems not only function efficiently but also enhance employee experience and organisational performance. As the organisation continues to expand across regions, this role plays a central part in enabling structured, data-informed, and scalable growth.

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Disclaimer: Global South Opportunities (GSO) is not the organization offering the remote role. For any inquiries, please contact the official organization directly. Please do not send your applications & CVs to GSO, as we are unable to process them. Due to the high volume of emails, we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.