Vendor Operations Senior Associate @Instacart

Overview

The Vendor Operations Senior Associate role at Instacart focuses on enhancing shopper support through vendor management and operational excellence. This position involves close collaboration with BPO partners to ensure high quality and efficiency in service delivery.

Key Responsibilities

• Monitor BPO vendor performance daily; conduct root cause analysis to implement corrective actions.
• Maintain and improve scorecards, dashboards, and operational trackers for real-time vendor health visibility.
• Coordinate onboarding, milestone tracking, and off-boarding processes with BPO partners.
• Support quality and training programs, assisting with nesting coordination and QA trend reporting.
• Advance cross-team initiatives and Vendor Management strategy through stakeholder materials and project contributions.

Requirements

• Bachelor's degree in business, economics, operations, or a related field, or equivalent experience.
• 2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
• Demonstrated data analysis skills with the ability to translate data into actionable insights.
• Strong written and verbal communication skills; experience presenting to peers and vendors.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Willingness to travel approximately 25% domestically and internationally.
• Availability to work Eastern Time Zone business hours.

Benefits

Instacart offers highly competitive compensation and benefits, including base pay and eligibility for equity grants. The pay range for this role varies by location, with specific figures available for different states.

Location

Remote within the United States.

How to Apply

Please apply via the Instacart careers page.

Deadline

No deadline mentioned.