Vendor Operations Senior Associate @Instacart

Overview

The role of Vendor Operations Senior Associate at Instacart involves supporting the CX Shopper Vendor Management team to enhance vendor performance and ensure high operational standards in a dynamic environment.

Key Responsibilities

• Monitor BPO vendor performance daily and perform root cause analysis to ensure timely corrective action.
• Maintain and improve scorecards, dashboards, and operational trackers for real-time visibility into vendor health.
• Coordinate onboarding, milestone tracking, and off-boarding with BPO partners, escalating issues appropriately.
• Support quality and training programs through coordination and reporting on QA trends.
• Advance cross-team initiatives and Vendor Management strategy projects with materials and compliance reviews.

Requirements

• Bachelor's degree in business, economics, operations, or related field, or equivalent practical experience.
• 2 to 4 years of experience in project coordination, customer support operations, or BPO-related roles.
• Demonstrated data analysis skills and ability to translate data into actionable insights.
• Strong written and verbal communication skills with experience presenting to peers and external stakeholders.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Willingness to travel approximately 25% domestically and internationally.
• Availability to work Eastern Time Zone business hours.

Benefits

Instacart offers competitive compensation and benefits, including eligibility for new hire equity grants and annual refresh grants. Specific details about compensation are available for Canadian candidates, with base pay ranges from $82,000 to $86,500 CAD.

Location

This position is remote, with candidates required to be located in Ontario, Alberta, British Columbia, or Nova Scotia, Canada.

How to Apply

Interested candidates can apply through the Instacart career page.