Overview

The British Council is seeking a Video Call Speaking Supervisor to support the delivery of internationally recognised examinations, specifically the International English Language Testing System (IELTS).

Key Responsibilities

Schedule and allocate speaking tests to Global Hub Examiners.
Coordinate with multiple test centres across different time zones.
Share speaking results with test centres in a timely manner.
Serve as the escalation point for examiners and test centres.
Troubleshoot operational or technical issues during live sessions.
Perform system-related “super user” tasks to resolve problems.
Support the implementation of new operational processes.
Organise training and assessments for examiners.
Monitor service delivery to ensure compliance with quality standards and KPIs.
Identify opportunities to improve operational efficiency.
Maintain effective working relationships with internal teams.
Provide timely, professional responses to operational queries.
Collaborate with global support teams to ensure consistent service delivery.

Requirements

Bachelor’s degree in any discipline.
1–3 years of experience in a busy operational or customer service environment.
Experience maintaining compliance with risk and security standards.
Strong written and spoken English communication skills.
Analytical thinking and attention to detail.
Proficiency in Microsoft Office tools.
Planning and prioritisation abilities.
Problem-solving and decision-making capabilities.
Proactive mindset, ability to work independently, and support team members effectively.
Must have the legal right to work in India.