VIP Relationship Manager @Blockchain

Overview

Blockchain is a global crypto company that facilitates safe access to cryptocurrency. The VIP Relationship Manager will be responsible for managing a portfolio of high-net-worth clients and delivering a high-touch experience to drive revenue growth.

Key Responsibilities

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Serve as the primary point of contact for clients, ensuring an excellent onboarding and account support experience.
• Drive upsell and cross-sell opportunities across the VIP product suite.
• Conduct structured discovery conversations to understand client goals and preferences.
• Collaborate with various internal teams to enhance client experiences.
• Maintain accurate records of client activity and performance metrics within the CRM.
• Create and manage direct communication channels for real-time engagement with clients.
• Stay informed on crypto market trends and product offerings.
• Provide regular updates on client performance and strategic opportunities.

Requirements

• Proven experience in relationship management or client advisory roles within financial services or fintech.
• Success in upselling complex financial products to high-value clients.
• Strong commercial mindset and ability to influence client behavior.
• High emotional intelligence and outstanding communication skills.
• Familiarity with CRM platforms, such as Salesforce.
• Interest in digital assets and cryptocurrency markets.
• Self-starter mentality with the ability to manage a book of business independently.

Benefits

• Competitive salary with meaningful equity options.
• Performance-based Incentive Plan.
• Comprehensive health, dental, and vision benefits.
• Unlimited vacation policy.
• Work from anywhere for up to 20 days per year.
• Latest Apple equipment.
• Performance-based bonuses.

Location

Remote

How to Apply

Please check the company's career page for the application link.