VIP Relationship Manager @Blockchain

Overview

Blockchain is a global crypto company that helps millions of people safely access cryptocurrency. The VIP Relationship Manager will help build and scale Blockchain.com’s high-touch VIP and Wealth program, managing a portfolio of high-net-worth clients and providing a concierge-style experience.

Key Responsibilities

• Own and manage a portfolio of high-net-worth and top-revenue VIP clients.
• Act as the primary point of contact for clients for onboarding, account support, product adoption, and portfolio growth.
• Drive upsell and cross-sell across the VIP product suite.
• Conduct structured discovery conversations to understand client goals and trading patterns.
• Collaborate with institutional sales, product, operations, compliance, and growth teams.
• Maintain accurate records of all client activity and pipeline stages within the CRM.
• Create and manage dedicated channels for client engagement.
• Stay updated on crypto market trends and competitive offerings.
• Provide regular updates on client performance and strategic opportunities.

Requirements

• Proven experience in relationship management, account management, sales, or client advisory roles.
• Success in upselling complex financial or technology products.
• Strong commercial mindset with the ability to influence client behavior.
• High emotional intelligence and outstanding communication skills.
• Experience with CRM platforms (e.g., Salesforce).
• Familiarity with real-time client communication tools.
• A strong interest in digital assets and crypto markets.
• Consultative sales experience is a plus.

Benefits

• Competitive full-time salary based on experience and equity in the company.
• Performance-based bonuses.
• Apple equipment provided.
• Work from Anywhere Policy for up to 20 days per year.

Location

This role is based in Dallas, with a mandatory in-office presence four days per week.

How to Apply

Please submit your application through the Blockchain website.

Deadline

Not specified.