VP, Professional Services @Starburst

Overview

Starburst is looking for a VP of Professional Services to lead and scale the organization responsible for enhancing customer journeys through onboarding, adoption, utilization, and renewals. This leadership role directly influences customer retention and lifetime value.

Key Responsibilities

• Own post-sales strategy and outcomes, focusing on onboarding, adoption, renewals, and expansion.
• Lead and scale the team of Customer Success Managers, Enterprise Architects, Technical Engagement Managers, Professional Services, and Educational Services.
• Drive value realization to ensure quick movement from initial deployment to production usage.
• Own renewal and expansion, collaborating with Sales/Account Management.
• Develop scalable playbooks for onboarding, adoption, health-scoring, and escalation processes.
• Be the voice of the customer, working with Product and Engineering.
• Manage escalations for at-risk accounts.
• Report on health and performance metrics for leadership.
• Define professional services offerings in partnership with Product and Sales leadership.

Requirements

• 8+ years in Customer Success, Postsales, or related revenue leadership roles; 3-5 years managing managers.
• Experience with enterprise infrastructure or data platforms.
• Track record of improving GRR/NRR in a B2B SaaS environment.
• Understanding of complex sales cycles and familiarity with technical concepts like data federation.
• Experience building a postsales function from an early stage.
• Strong collaboration skills with Sales, Product, and Engineering.
• Executive presence for strategic enterprise accounts.
• Data-driven approach to business management.

Benefits

Starburst offers competitive pay, equity packages, flexible paid time off, and a comprehensive benefits program.

Location

Preferred location is Boston area, with options for other US remote locations.

How to Apply

For more information, connect with the recruiting team or Hiring Manager during the process.

Pay Range

$240,000 — $300,000 USD