Overview

This role as ACLED's Account Manager focuses on supporting the Revenue team’s efforts and ensuring client satisfaction in both the private and public sectors.

Key Responsibilities

Serve as the primary point of contact for a portfolio of private & public sector clients.
Cultivate strong, long-term relationships through proactive communication and support.
Manage regular client engagement, including check-ins and feedback collection.
Coordinate with internal teams to support client needs and troubleshoot issues.
Manage renewal processes, ensuring timely negotiations and contract execution.
Identify upsell opportunities and present new services to clients.
Support client-side procurement processes and ensure compliance with company standards.
Monitor contract deliverables and support audits related to account operations.

Requirements

Minimum 5 years in account management, client success, or business development.
Experience with government, military, or intergovernmental organizations.
Demonstrated ability to build long-term client relationships.
Experience with renewals, upselling, and procurement processes.
Familiarity with conflict data or political risk preferred.
Bachelor’s degree in Business, Marketing, International Relations, or related field.
Excellent written and verbal communication skills.
Strong organizational and project management skills.
Ability to work independently in a remote environment.
Proficiency in CRM systems and Microsoft Office Suite.