Call Center Representative @eHealth Africa

Overview

eHealth Africa is seeking qualified Call Center Representatives (Consultants) to support its mission of strengthening health systems and expanding access to care across communities in Abuja and Kano.

Key Responsibilities

• Manage inbound and outbound calls professionally and efficiently.
• Guide users through platform features including verification tools, stock management, chatbot, and web interface.
• Respond to inquiries using approved knowledge base resources.
• Accurately log all interactions in the CRM system within two hours.
• Escalate technical issues or critical alerts within one hour.
• Conduct follow-up calls to confirm issue resolution and collect missing data.
• Participate in weekly team reviews to assess trends and feedback.
• Prepare monthly reports highlighting user insights and system challenges.
• Perform quality assurance self-assessments on recorded calls.
• Attend trainings and support testing of new platform features.

Requirements

• Bachelor’s degree in Public Health, Pharmacy, Nursing, Social Sciences, Communications, or related field (HND/ND/NCE with relevant experience may be considered).
• Minimum of one year experience in call center operations, customer support, or community engagement.
• Strong communication and interpersonal skills, including empathy and active listening.
• Proficiency in CRM systems and structured data entry.
• Kano Position: Fluent in Hausa and Fulani, plus Pidgin English.
• Abuja Position: Fluent in Igbo and Yoruba, plus Pidgin English.
• Both Roles: Professional proficiency in English (spoken and written).

Benefits

Contract duration extends until December 31, 2026, with an initial period starting May 2026.

Location

Nigeria

How to Apply

Apply through the following link: eHealth Africa Careers.

Deadline

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