Client Success Manager @Drips

Overview

The Client Success Manager (CSM) at Drips works with mid-to-large enterprise accounts across various industries, establishing themselves as trusted advisors to drive successful client experiences and support renewal and growth.

Key Responsibilities

• Campaign Performance Strategy & Insights: Become an expert in Drips campaign strategies, guide clients toward high-level campaigns, and analyze performance trends using internal tools like Salesforce and Tableau.
• Client Communication: Own day-to-day client communication, build relationships within client organizations, and adhere to response time SLAs.
• Client Health & Risk Management: Advocate for client needs internally, manage revenue forecasting, and review client health scoring weekly.

Requirements

• 4+ years of experience as an Enterprise CSM or Enterprise Project Manager.
• Proficient with Microsoft Office, Salesforce, Tableau, and comfortable with communication tools like Microsoft Teams.
• Strong organizational and communication skills, with the ability to manage multiple clients and tasks.
• Self-starter with a positive attitude and ability to work in a remote environment.

Benefits

Drips offers a unique work environment that embraces core values: Happiness, Team, Lean, Passion, and Improve, aiming for career growth and problem-solving.

Location

Remote

How to Apply

Interested candidates can apply directly through the company career page.

Deadline

No specific deadline mentioned.