Director of Customer Success @Drips

Overview

The Director of Customer Success is a senior leader responsible for the strategic direction, operational excellence, and team leadership of the Client Success function at Drips. This role involves managing executive-level client relationships, driving revenue growth, and developing scalable programs to ensure the delivery of measurable value.

Key Responsibilities

• Lead and nurture relationships across executive and cross-functional client teams, ensuring alignment on goals and outcomes.
• Own long-term strategic planning for client success and revenue expansion, partnering with Sales and Product teams.
• Serve as the client voice within Drips, influencing product direction and service enhancements.
• Build and optimize internal programs, including playbooks and performance dashboards, for consistency and efficiency.
• Design and lead strategic business reviews mapping client initiatives to KPIs and platform value.
• Oversee resolution of high-impact client issues and ensure visibility on risk accounts.
• Forecast revenue, headcount needs, and client health trends in partnership with senior leadership.
• Hire, mentor, and develop a team of Senior Client Success Managers.

Requirements

Please include a brief cover letter with your application highlighting your experience working in client-facing environments, particularly with performance-based or outcome-driven partnerships.

Benefits

No specific benefits information provided.

Location

Remote

How to Apply

Please submit your application along with a cover letter.

Deadline

No specific deadline mentioned.