Client Success Manager, Pharma @Doximity

Overview

The Client Success Manager role operates within Doximity's Rx Business Unit and Pharma Client Success team. This client-facing position involves managing relationships with clients and overseeing projects from kickoff through completion.

Key Responsibilities

• Cultivating and managing relationships with new and existing clients on assigned accounts.
• Ensuring successful fulfillment of all client contracts within original terms.
• Managing timelines for client contracts and keeping stakeholders informed of progress.
• Collaborating with teams to develop and launch client content, and monitoring campaign metrics.
• Accurately forecasting project deliverables to achieve revenue recognition goals.

Requirements

• 5+ years of relevant work experience in account management in the pharmaceutical or healthcare consulting market.
• Understanding of the pharmaceutical regulatory review process.
• Client-facing experience is required.
• Excellent written and verbal communication skills.
• Ability to work independently and be accountable for assigned client accounts.
• Highly organized, with capacity to coordinate information across multiple projects.
• Enthusiasm for helping physicians and improving the U.S. healthcare system.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Flexible paid time off and company holidays.
• Paid parental leave.
• Professional development and learning opportunities.
• Wellness and mental health resources.
• Remote work support and home office stipend.

Location

Remote (U.S.)

How to Apply

To apply for this position, please visit the Doximity career page.

Deadline

No specific deadline is mentioned.