Customer Experience Specialist @Guidde

Overview

Guidde is an AI digital adoption platform focused on transforming workflows into multi-format documentation. The Customer Experience Specialist role involves supporting customers, enhancing satisfaction, and driving platform improvements.

Key Responsibilities

• Support customers by answering product questions, troubleshooting issues, and ensuring they get the most out of Guidde.
• Work with the CX Team Lead and teammates to implement strategies that enhance customer satisfaction.
• Gather customer feedback and collaborate with Product and Engineering to drive platform improvements.
• Create and maintain internal and customer-facing documentation to improve knowledge sharing and self-service options.
• Identify patterns in customer needs to influence improvements in support processes and product experience.

Requirements

• 2+ years of experience in customer support in a SaaS start-up.
• Native-level English (spoken and written) with excellent communication skills.
• Strong analytical and troubleshooting abilities with proven problem-solving skills.
• Empathy and the ability to understand customer needs beyond written inquiries.
• A passion for mastering the product and providing clear guidance to customers.
• Ability to work independently and proactively tackle challenges.

Benefits

• Flexible work arrangement based in NYC (Hybrid).
• Opportunities for professional development and advancement.
• Competitive compensation and benefits package with a salary range of $55,000 - $70,000 OTE.

Location

This role can be performed remotely but is based in NYC.

How to Apply

Interested candidates should apply through the provided application link.