Overview

We are seeking a proactive and detail-oriented Customer Service Representative to manage client interactions, inquiries, and service delivery within a fast-paced real estate environment.

Key Responsibilities

Serve as the first point of contact for client inquiries (walk-ins, calls, WhatsApp, email)
Provide accurate information on property listings, services, and processes
Handle client complaints and resolve issues efficiently
Track and manage incoming leads from digital and offline channels
Conduct timely follow-ups to convert inquiries into site visits or transactions
Maintain a structured pipeline of prospects and clients
Update and manage customer records in CRM systems
Document all interactions, feedback, and service requests
Support scheduling of property inspections and meetings
Liaise with sales, operations, and property teams to ensure seamless service delivery, escalating complex issues if necessary.

Requirements

Minimum of HND/BSc in any relevant field
1–3 years experience in customer service, preferably in real estate or related sectors
Strong verbal and written communication skills
High responsiveness and customer-centric mindset
Proficiency in Microsoft Office and basic CRM tools
Ability to multitask and manage time effectively
Professional demeanor and attention to detail
Must be resident in Abuja or willing to relocate
Presentable and professional appearance
Ability to meet deadlines and response timelines