Customer Solutions Architect @Fivetran

Overview

The role of Customer Solutions Architect at Fivetran focuses on ensuring that customers maximize the value of their dbt Cloud deployment. This involves technical support, monitoring customer accounts, and collaborating with sales teams to enhance customer satisfaction and retention.

Key Responsibilities

• Manage a portfolio of Commercial or Enterprise customers, monitoring account health and identifying opportunities for expansion.
• Build and maintain strong relationships with key technical stakeholders to understand their analytics needs.
• Educate customers on new and existing products to enhance product usage.
• Collaborate with Sales Directors and Solutions Architects, providing strategic input on customer lifecycle processes.
• Act as the voice of the customer in product discussions and cross-functional activities.
• Contribute to process improvement and knowledge sharing within the team.
• Create and deliver external content through live events, tutorials, and blog posts.

Requirements

• 2+ years in a post-sales role, such as a technical account manager.
• Solid technical background in data warehousing architectures and analytics stack, with SQL proficiency.
• Comfortable presenting to various stakeholders.
• Able to thrive in a fast-paced, ambiguous environment.
• Willingness to travel for internal and external events.

Benefits

• Unlimited vacation time.
• 401k plan with 3% company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for cell phone, internet, learning, and office space.
• Professional development opportunities.
• Mental health support platform access.

Location

Hybrid role based in Austin, TX (2-3 days in office per week).

How to Apply

Visit the company career page to apply.