Customer Solutions Architect @Fivetran

Overview

Fivetran is looking for a Customer Solutions Architect (CSA) to join their Enterprise team. This role focuses on driving adoption, value realization, and expansion across the existing customer base in a remote capacity based in Japan.

Key Responsibilities

• Own post-sales technical engagement across assigned Enterprise accounts.
• Drive adoption, optimization, and ongoing usage of Fivetran.
• Deliver enablement sessions, workshops, and best-practice guidance.
• Monitor account health signals and proactively intervene where needed.
• Identify and execute expansion opportunities across business units and use cases.
• Lead technical validation of new workloads, including POCs.
• Act as the chief technical stakeholder for assigned accounts post-go-live.
• Build and maintain relationships with technical, operational, and executive stakeholders.
• Contribute to Mutual Success Plans (MSPs) and own structured expansion opportunities.

Requirements

• Proven experience in a Solution Architect, Technical Account Manager, or similar role.
• Strong ability to drive customer outcomes post-sale.
• Experience designing scalable data architectures.
• Skills in stakeholder management across technical and non-technical audiences.
• Proactive and well-organized approach to managing multiple accounts.
• Comfortable engaging in deep technical discussions as well as strategic operations.

Benefits

• 100% employer-paid medical insurance.
• Generous paid time-off policy, including parental leave and holidays.
• RSU stock grants.
• Professional development and training opportunities.
• Monthly cell phone stipend.
• Mental health support platform access for employees and dependents.

Location

Remote, Japan

How to Apply

Please refer to the company’s career page for application details.