Customer Solutions Architect @Fivetran

Overview

The role of Customer Solutions Architect at Fivetran involves helping current customers maximize value from their dbt Cloud deployment. The position is focused on customer satisfaction and retention, requiring a strong technical background and effective communication with stakeholders.

Key Responsibilities

• Manage a portfolio of Commercial or Enterprise customers and monitor account health, product adoption, and utilization to identify opportunities for expansion.
• Enhance customer loyalty by building relationships with key stakeholders and understanding their analytics needs.
• Educate customers on new and existing products/features to increase their value derived from dbt Cloud.
• Collaborate with Sales Directors and Solutions Architects, providing strategic input on customer lifecycle and renewals.
• Represent the voice of the customer in product discussions and participate in cross-functional activities.
• Contribute to improving team processes and assets.
• Create and deliver external content, such as live events and tutorials.

Requirements

• 2+ years of experience in a post-sales role, such as a technical account manager or customer success engineer.
• Solid technical background with understanding of modern data warehousing, analytics stack, and proficiency in SQL.
• Ability to present to various stakeholders and work comfortably in a fast-paced environment.
• Willingness to be part of a team and openness to travel for relationship building.

Benefits

• Unlimited vacation time.
• 401k plan with a 3% guaranteed company contribution.
• Comprehensive healthcare coverage.
• Generous paid parental leave.
• Flexible stipends for cell phone, internet, learning & development, and office space.

Location

This position is based in Austin, TX, with a preference for 3 days in office. The hybrid work model offers remote flexibility while promoting in-person collaboration.

How to Apply

Please submit your application through the company’s career page.

Deadline

No deadline stated.