Customer Success Manager, High Touch @Fin

Overview

Fin is an AI Customer Agent company committed to enhancing customer experiences through its leading AI solutions. The role of Customer Success Manager (High Touch) is focused on building strong relationships with major customers to ensure they maximize their investment in Fin's AI products.

Key Responsibilities

• Develop trusted advisor relationships with high-value customers at the C-suite and executive levels.
• Guide customers and internal teams to create and execute customer Success Plans, including QBRs and strategic planning sessions.
• Serve as an expert in Fin products and solutions to facilitate customer adoption.
• Engage with customers to encourage early and sustained product adoption.
• Identify growth opportunities for Fin's AI products and forecast growth back to the business.
• Act as the Voice of the Customer to provide internal feedback for service improvements.
• Reduce churn through early risk identification and intervention.

Requirements

• 8+ years in customer success, account management, or strategic consulting, preferably in SaaS.
• Experience with complex enterprise customer needs and SaaS business models.
• Ability to establish yourself as a trusted advisor and guide outcomes.
• Proficient in using Success Plans to align business strategies and success metrics.
• Excellent communication skills for conveying complex issues to diverse audiences.
• Self-motivated, with a collaborative team player mindset.
• Proven ability to build lasting relationships with customers.

Benefits

Fin offers various benefits that support health, wellbeing, and family, as well as financial future planning. Specific offerings may vary based on location.

Location

Hybrid working policy; expected to be in the office at least three days per week. Current location is the United Kingdom.

How to Apply

To learn more and apply, visit fin.ai/careers.