Customer Support Executive @aiRecruitTalent

Overview

This opportunity offers a fully remote position for a Customer Support Executive within a fast-scaling tech environment in Nigeria.

Key Responsibilities

• Provide timely and professional support via chat, email, and other channels.
• Assist users with onboarding and navigating the platform.
• Troubleshoot issues and escalate technical problems when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Collaborate with Customer Success, Product, and Technical teams.
• Help develop and update FAQs and knowledge base content.
• Collect and share customer feedback to improve product experience.
• Ensure every customer feels supported, valued, and heard.

Requirements

• 1–4 years of experience in customer support or a related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving ability and attention to detail.
• Comfortable using digital tools and online support systems.
• Ability to multitask and manage priorities in a remote setting.
• Customer-first mindset with empathy and patience.
• Interest in technology, recruitment, SaaS, or AI platforms (an added advantage).

Benefits

• Competitive salary with performance-based bonuses.
• Flexible remote work (work from anywhere in Nigeria).
• Home office support and company-provided equipment.
• Learning and development opportunities.
• Collaborative and supportive team culture.
• Clear career growth path within a fast-growing tech company.

How to Apply

Interested and qualified candidates should apply via the official job link provided.

Deadline

Not specified.