Engineering Manager @Customer.io

Overview

The role involves being an Engineering Manager at Customer.io, a company that supports over 9,000 businesses with automated communication solutions. The position focuses on leading teams to build customer-facing products and maintain reliable systems while ensuring effective project delivery.

Key Responsibilities

• Lead a squad to deliver real customer value by owning projects from planning to delivery.
• Set milestones and drive execution through ambiguity and competing priorities.
• Ensure scalable and secure solutions with strong practices in peer review, QA, and documentation.
• Participate in design reviews, architecture calls, and incidents.
• Provide coaching and create development opportunities for team members.
• Hire, onboard, and manage performance for the team.
• Bring an AI-native perspective and use AI tools to enhance team velocity.
• Collaborate across departments to align efforts with customer success.

Requirements

• 3+ years of experience managing engineers in a SaaS environment (B2B or B2C).
• Proven track record of driving execution with concrete delivery outcomes.
• Strong technical background with recent relevant experience in architecture and design.
• Ability to operate autonomously and make tradeoffs in a dynamic environment.
• Experience with AI-first practices in team development.
• Ability to build high-performing, inclusive, and collaborative teams.
• Clear and concise communication skills.

Benefits

• Starting salary of $185,000 - $215,000 USD based on experience.
• 100% coverage of medical, dental, vision, and mental health insurance for employees and families.
• 16 weeks paid parental leave.
• Unlimited PTO and remote work stipends.
• Professional development budget.

Location

Remote (Americas)

How to Apply

The application process includes a recruiter call, interviews with various team members, a technical interview, and a take-home assignment.

Deadline

No specific deadline stated.