Forward Deployed Engineer, Managed Services @Outreach

Overview

The Forward Deployed Engineer for Managed Services role at Outreach is part of a team dedicated to helping customers maximize value from the platform post-implementation. The position involves managing a portfolio of strategic accounts, guiding customers through best practices and configuration to drive outcomes and deepen product adoption.

Key Responsibilities

• Own a portfolio of strategic accounts and drive adoption of AI Agents.
• Guide customers through best practices and hands-on configuration.
• Maintain technical fluency in Outreach's evolving capabilities, including AI.
• Collaborate closely with Customer Success and Account Executives.
• Report on results against Managed Services KPIs, focusing on renewal rates and reducing churn.

Requirements

• Experience in managing strategic accounts and customer success.
• Strong understanding of technology and business consulting.
• Ability to influence customer outcomes and establish rapport quickly.

Benefits

• Night-shift allowance for working US-based hours.

Location

This is a remote role based in India, with occasional in-person or team events during local IST hours.

How to Apply

For application details, please refer to the company’s career page.