Fraud Operations Associate @Brex

Overview

The Fraud Operations Associate role at Brex involves managing operations related to fraud within the intelligent finance platform, aimed at improving scalability and making risk-based, customer-focused decisions.

Key Responsibilities

• Manage associate level queues assigned to the Fraud Operations team.
• Develop scalable operational processes for fraud management.
• Make subjective decisions on high-value/risk transactions and account offboardings.
• Maintain goals concerning financial fraud losses.
• Respond to escalations related to fraud with attention to balance risk and customer care.
• Streamline fraud operational workflows around transaction reviews and investigations.
• Conduct root cause analysis on fraud incidents and close inefficiency gaps.
• Own and ship projects on the Fraud Ops roadmap autonomously.
• Use AI tools to enhance operational efficiencies.
• Collaborate with Policy, Data Science, and Engineering to improve tooling for fraud operations.

Requirements

• 3+ years in a fraud, risk, or related operations role.
• 1+ year of experience in leading projects or workstreams.
• Ability to use data to investigate issues and support decisions.
• Strong communication skills for engaging with cross-functional partners.
• Excellent analytical and problem-solving skills.
• Collaboration skills for project teamwork and process improvements.

Benefits

Brex offers up to four weeks per year of fully remote work alongside a hybrid working environment requiring three days in the office each week.

Location

This role is based in a hybrid environment at the San Francisco office, requiring a minimum of three days in-office per week.

How to Apply

Interested candidates should apply through the Brex website or designated application link.