Overview

The Implementation Officer at Moniepoint Inc. will drive successful onboarding and adoption of Moniebook POS for retail customers, acting as the primary guide during their initial setup and utilization of the platform.

Key Responsibilities

Design and execute tailored onboarding plans
Guide customers through Moniebook POS setup and align configuration with workflows
Deliver live training sessions to educate users
Monitor adoption through usage and transactions
Build strong relationships and provide empathetic support
Troubleshoot issues and manage escalations
Document onboarding progress and common issues
Ensure smooth transition to Account Managers
Collect feedback and share insights with teams

Requirements

Qualifications:

2–4 years of experience in customer onboarding, success, or account management (preferably SaaS/POS)
Strong communication and training skills
Customer-first mindset; problem-solving and analytical ability
Bachelor’s degree (or equivalent experience)
Experience in creating training materials (preferred)
Knowledge of SaaS onboarding frameworks (preferred)
Must be based in Kano Central (Ibrahim Taiwo / Kwari)