IT Support Specialist @Webflow

Overview

Webflow is seeking an IT Support Specialist to provide hands-on technical support in its San Francisco office. The role involves resolving employee tickets and managing audio visual needs for meetings and events while collaborating closely with the Workplace Experience team.

Key Responsibilities

• Resolve employee tickets through the help desk, using AI-powered tools for triaging, troubleshooting, and closing issues efficiently.
• Document common issues and fixes to enhance the internal knowledge base.
• Manage audio visual setup for meetings and events.
• Diagnose hardware and software issues across macOS devices and office technology.
• Collaborate with the Workplace Experience team on office builds and equipment provisioning.
• Support IT onboarding for new hires.
• Maintain hardware and software inventory.
• Escalate complex issues to appropriate internal teams.

Requirements

• 2-4 years of experience with help desk ticketing systems.
• Familiarity with AI-powered tools.
• Experience with audio visual setups for various formats.
• Comfort with troubleshooting macOS environments.
• Experience with new hire onboarding and hardware provisioning.
• Ability to perform physical office tasks, including lifting up to 20lbs.
• Must be available to work full-time from the San Francisco office, with potential travel.

Benefits

• Equity in the company (RSUs) for permanent employees.
• Comprehensive health coverage for employees and their dependents.
• 12 weeks of paid parental leave.
• Flexible vacation and paid holidays, including a sabbatical program.
• Mental health resource access.
• 401(k) plan with employer match for U.S. employees.
• Monthly stipends for work and wellness expenses.
• Annual WIN bonus program for eligible employees.

Location

Remote work from the San Francisco office; must work five days a week in-office.

How to Apply

Applications are being accepted on an ongoing basis until the position is filled.

Deadline

No specific application deadline mentioned.