Overview

Kopo Kopo, a fintech company in Kenya, is seeking Operations Associates to enhance its customer service and operational capacity. The role involves resolving customer issues, maintaining accurate information, and supporting daily operations.

Key Responsibilities

Handle inquiries from businesses and customers professionally.
Ensure operational systems reflect current, accurate data.
Identify and report operational gaps and suggest improvements.
Collaborate with internal teams to optimize processes.
Contribute to maintaining exceptional customer satisfaction levels.

Requirements

Committed to high-quality service standards.
Strong communicators, confident to raise concerns or ideas.
Detail-oriented with strong problem-solving skills.
Comfortable using software tools and quick to adapt to new systems.
Flexible to work any shift, including nights, weekends, and holidays.
Eager to learn and grow in a fast-paced environment.

Benefits

Competitive starting salary of KES 85,000, with potential for rapid increases for high performers.
Comprehensive medical coverage, including optical and dental care.
Fully paid parental leave.
Access to learning and professional development programs.
Regular team lunches and company-sponsored social events.

Location

Applicants may work from the following Kopo Kopo offices:

Hazina Trade Center, Moktar Daddah Street, Nairobi
Pitman House, Jakaya Kikwete Road, Nairobi

How to Apply

Applicants must submit their application using the official Google Form provided: Apply Here. The submission window is 6 PM – 10 PM on Thursday, 19 March 2026. Late or early submissions will not be considered. The selection process includes work simulations. Previous experience or qualifications are not the primary focus; the ability to perform and solve problems effectively is key.