Manager, CX AI Strategy @Brex

Overview

Brex is an intelligent finance platform that enables companies to manage spending smarter and move faster in over 200 markets. The role involves managing the strategy and execution of AI-powered customer experience within the Customer Experience team.

Key Responsibilities

• Lead the CX Strategy team, setting direction and aligning priorities to customer experience goals.
• Collaborate with CX leaders to drive performance metrics and monitor results for improvement.
• Own the CX AI roadmap from opportunity discovery through implementation.
• Develop and deploy internal AI tools to enhance team productivity.
• Partner with cross-functional teams to scope and launch AI improvements.
• Communicate AI performance and strategy to leadership.

Requirements

• 4+ years in CX strategy, AI operations, or a related function, ideally in tech or fintech.
• 1+ years managing or developing a team of 4+ individuals.
• Proven experience with AI or automation initiatives in a support environment.
• Strong analytical skills and technical fluency with AI-enabled CX platforms.
• Excellent communication and collaboration skills with cross-functional teams.

Benefits

Compensation includes a salary range of $141,928 - $177,410, depending on location and experience. Additional forms of compensation may be included in the total package.

Location

This role is based in a hybrid environment with a minimum requirement of three days in the New York office per week. Employees also have the option for up to four weeks of remote work per year.

How to Apply

Interested candidates should apply through the Brex careers page.