Operations Enablement Lead @Affirm

Overview

The Operations Enablement Lead at Affirm is responsible for delivering scalable, compliant, and high-quality servicing experiences across the organization. This role involves defining and executing operational strategies while ensuring operational readiness and measurable outcomes.

Key Responsibilities

• Lead complex cross-functional programs aligning with servicing strategy and long-term business priorities.
• Define and execute servicing strategy, developing clear program roadmaps and execution plans.
• Drive enterprise-wide improvements leveraging Lean Six Sigma and data-driven methodologies.
• Collaborate with product and engineering teams to translate technical concepts into clear resources.
• Oversee the design and delivery of training programs ensuring their effectiveness through measurement.
• Anticipate operational needs tied to product launches and regulatory changes.
• Use metrics and qualitative feedback to assess workflows and influence decisions.
• Serve as a trusted advisor to executives and cross-functional partners.
• Lead and coach teams to deliver high-quality content and learning experiences.
• Ensure successful adoption of new processes through structured change management practices.
• Expand program and project management responsibilities as needed.

Requirements

• 5+ years of experience in program management or product operations within large-scale or global operations.
• Proven ability to set strategy and deliver measurable impact.
• Expertise in Lean Six Sigma and change management (certifications preferred).
• Experience in knowledge management and training platforms.
• Strong background in regulated industries.
• Exceptional communication skills and analytical mindset.
• Comfortable operating in ambiguous, high-growth environments.
• Willingness to travel and support outside regular hours as needed.

Benefits

• 100% health coverage for employees and dependents.
• Monthly stipends for tech setup and health/wellness options.
• Flexible time off and generous holiday calendars.
• Employee stock purchase plan at a discount.

Location

Remote within the United States.

How to Apply

Please submit your application through the provided link.