Principal Product Manager (Strategic Account Interactions) - Security Solutions @Elastic

Overview

The role involves being the primary product voice for Elastic Security's strategic enterprise customers. This high-impact position focuses on managing enhancement requests across several accounts, ensuring they are prioritized and acted upon in a timely manner.

Key Responsibilities

• Manage the enhancement request pipeline for multiple strategic enterprise accounts.
• Translate customer requirements into shipped products by understanding customer pain points.
• Identify patterns from strategic accounts to shape formal design partnerships.
• Feed validated customer input back into core product roadmaps.
• Serve as the primary product voice in meetings with senior customer stakeholders.
• Prioritize customer requirements using structured frameworks.
• Collaborate with product and engineering leads to write clear requirements.
• Support deal cycles as a product resource through RFP responses and security questionnaires.
• Navigate customer expectations versus internal roadmap requirements.
• Create visibility artifacts such as roadmap trackers and enhancement dashboards.
• Advocate for customer needs while aligning them with broader market goals.

Requirements

• 7–10 years of product management experience, with at least 4 years in B2B enterprise software.
• Hands-on knowledge of SIEM, SOAR, XDR, or related security operations platforms.
• Experience managing structured enhancement request pipelines across enterprise accounts.
• Strong executive presence and communication skills.
• Technical credibility with respect from engineering teams.
• Strong cross-functional leadership abilities.
• Structured thinking and a bias for closure.
• Comfortable using AI tools for workflow management.

Benefits

• Competitive pay based on role responsibilities.
• Health coverage for you and your family.
• Flexible locations and schedules.
• Generous vacation days.
• Donation matching up to $2000.
• Up to 40 hours per year for volunteer projects.
• Minimum of 16 weeks of parental leave.

Location

This is a remote-first role, with up to 50% travel expected to support strategic accounts.

How to Apply

To apply, please visit the company’s career page.

Deadline

No application deadline mentioned.