Program Manager, People Operations @Dropbox

Overview

Dropbox is looking for a Program Manager within their People Operations, Rewards, and Technology team (PORT). The role focuses on delivering operational services, optimizing people processes, and ensuring a positive experience for employees throughout their careers.

Key Responsibilities

• Oversee the day-to-day operations of the global Contingent Workforce program.
• Serve as a primary point of contact for CW processes, escalations, and program-related questions from MSP.
• Partner with various stakeholders to ensure consistent program execution.
• Monitor program processes, identify gaps and opportunities, and implement improvements.
• Maintain and continuously improve CW policies, processes, documentation, and governance.
• Support reporting, compliance, and program performance tracking.
• Support ServiceNow enhancements and updates.
• Collaborate with Dropbox vendors to resolve day-to-day inquiries.
• Develop and ensure standard HR operating procedures are in place with clear SLAs.
• Conduct root cause analysis and develop corrective action plans in collaboration with HR, Recruiting, and Finance.
• Support project execution and continuous process improvement for onboarding and Contingent workforce operations.
• Maintain documentation for services and communicate with stakeholders as necessary.
• Identify and make recommendations on program/process changes.
• Support ad-hoc HR Ops tasks and reporting.
• Create SOPs and job aids to streamline processes.

Requirements

• 5+ years of experience in HR Operations/HR administration.
• Strong problem-solving, critical thinking, and troubleshooting abilities.
• Experience in Workday and HR Operations service request management.
• Strong customer service skills with a proven track record of satisfaction.
• Proficiency in Office Suite (Word, Excel, Power Point), Gmail, and Google Docs.
• BA/BS degree or equivalent practical experience.
• Experience with ServiceNow.

Benefits

Compensation for the role is based on US zones:

• US Zone 1: $130,100 — $176,000 USD
• US Zone 2: $117,000 — $158,400 USD
• US Zone 3: $104,000 — $140,800 USD

Location

This is a remote position open to candidates in the United States.

How to Apply

Please submit your application through the Dropbox careers page.