Relationship Manager – Multiple Locations (Akure, Ilorin, Ota, Auchi, Ekpoma, Ore), Nigeria

A Relationship Manager is required to operate in a dynamic and competitive financial services environment, supporting’s strategic goals of transformation, growth, and digital innovation. The role involves close collaboration with various business segments, product partners, and internal units to deliver integrated financial solutions while maintaining high standards of compliance and operational efficiency.

The successful candidate will contribute to business and financial performance by assisting in the preparation of branch budgets, identifying growth opportunities, and implementing strategies to increase market share. They will work proactively with Consumer and Corporate Banking teams to improve wallet share and drive product cross-selling. A key responsibility includes growing the branch’s deposit base, particularly focusing on low-cost deposits, collections, and value-chain opportunities across all segments.

The role also requires ensuring accurate income recognition, maintaining favorable cost-to-income ratios, and adhering strictly to credit policy guidelines. The Relationship Manager will monitor loan performance, ensuring that Non-Performing Loans (NPL) and Past Due Obligations (PDO) remain within approved limits. Regular performance reviews and profitability assessments will be conducted to support business objectives.

Customer-centric service delivery is central to this role. The candidate will be responsible for identifying and engaging prospective clients, maintaining strong relationships, and exceeding customer expectations. They will promote the adoption and usage of digital banking channels such as ATMs, mobile banking, internet banking, POS, and card services, ensuring increased customer engagement and satisfaction as measured through feedback and Net Promoter Scores (NPS).

Operationally, the Relationship Manager will uphold high ethical standards, ensuring compliance with KYC/AML regulations and maintaining effective internal control systems. They will work closely with internal departments such as Risk, Trade, and Corporate Banking to drive business growth and efficiency. Additionally, they will support ongoing strategic initiatives, particularly Ecobank’s digital transformation agenda.

Qualifications and Experience:
Candidates must possess a minimum of a Bachelor’s degree with at least a Second Class Lower division. A minimum of one year’s relevant banking experience in marketing, sales, or credit is required. Additional qualifications such as MBA or professional certifications will be advantageous.

Skills and Competencies:
The ideal candidate should demonstrate strong commercial awareness, excellent interpersonal and negotiation skills, and sound credit appraisal ability. They must be detail-oriented, strategic, results-driven, and capable of solving problems efficiently in a fast-paced environment.

Application Deadline: 24th June 2026

Apply here