Overview

The Sales Operations & Performance Manager at Churchgate Group is a key role focused on transforming the sales function into a data-driven and process-oriented system.

Key Responsibilities

Managing and optimizing the Freshsales CRM system
Ensuring all leads are properly logged, tracked, and progressed
Conducting weekly pipeline reviews and managing lead flow
Monitoring pipeline value, velocity, and identifying bottlenecks
Supervising sales executives and tracking performance activities
Leading daily stand-ups and weekly performance reviews
Developing and monitoring key performance indicators (KPIs)
Building a structured and repeatable sales process
Collaborating with marketing teams for seamless lead handoff
Supporting senior leadership by filtering high-potential leads
Creating dashboards using tools such as Freshsales and Asana
Providing regular performance reports to management

Requirements

The ideal candidate should be highly analytical, process-driven, and thrive in structured environments with strong leadership and attention to detail.