Customer Engineer @Render

Overview

Render is building a modern cloud platform for developers creating AI-native, full-stack, multi-service applications. The Customer Engineer role is part of Render's Scaled Programs Customer Engineering team, focused on running technical support for high-growth accounts.

Key Responsibilities

• Partner with Scaled Account Managers and Field Engineering teammates to create engagement strategies based on customer signals.
• Manage onboarding for startup programs, including checklists and activation follow-up.
• Collaborate with Support Engineering to develop programs and content addressing common customer issues.
• Enhance scaled-engagement tools, including in-app programs and pricing calculators.
• Run customer programs such as webinars and community touchpoints.
• Provide customers with guidance through in-product content.
• Ensure accurate tracking of customer activity and feature requests.

Requirements

• Minimum of 3 years in a customer-facing technical role (customer engineering, solutions engineering, technical support, or developer relations).
• Ability to operate in a one-to-many model and execute strategies independently.
• Strong understanding of cloud infrastructure, including containers, autoscaling, and networking.
• Familiarity with Postgres and database migration patterns.
• Experience using AI tools in workflows and advising on AI-native applications.
• Strong written communication skills for documentation and content creation.
• Data-driven mindset and ability to prioritize effectively.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of paid parental leave.
• Long-term disability and life insurance.
• 100% employer-paid medical coverage and 99% employer-paid dental and vision coverage.
• Monthly wellness stipend and cell phone/internet subsidy.
• Commuter benefits and home office stipends.
• Continuous learning benefits.

Location

Remote: United States

How to Apply

Interested applicants are encouraged to apply through the provided channel.

Deadline

Not stated.