Senior Manager, Corporate IT @Drips

Overview

Drips helps organizations build stronger customer and member relationships through personalized, two-way conversations at scale. The Senior Manager, Corporate IT role involves leading and growing the Corporate IT function as the company scales, managing a team of IT professionals, and overseeing various internal technology services.

Key Responsibilities

• Lead and manage a team of IT professionals, including hiring, coaching, and performance management.
• Administer core IT operations, including Microsoft 365, Entra ID, endpoint management, and ITSM/ticketing platform.
• Build and mature IT governance practices including access controls and documentation.
• Support InfoSec on security and compliance programs and vendor management.
• Drive automation initiatives to reduce support workload, including AI-assisted automation and self-service options.
• Report on IT operations and maintain a regular operating cadence.

Requirements

• 8+ years of progressive IT experience, including 3+ years managing an IT team.
• Hands-on experience with Microsoft 365, Entra ID, endpoint management (MDM, EDR), and ITSM/ticketing platforms.
• Experience in building IT governance and compliance programs in a regulated or growth-focused SaaS environment.
• Proven ability to drive ticket deflection and implement IT automation.
• Strong partnership skills and the capability to translate departmental needs into IT priorities.
• Experience with GenAI tools in a corporate technology environment.
• Vendor and budget management experience.
• Strong communication skills, capable of covering technical and executive levels of conversation.

Benefits

Details about benefits are not provided in the listing.

Location

This is a remote position with limited travel required, estimated at 1 to 2 weeks per year.

How to Apply

Details about how to apply are not provided in the listing.

Deadline

No specific application deadline mentioned.