Senior Manager, Technical Account Management (Enterprise) @Instacart

Overview

Instacart is seeking a Senior Manager to build, train, and lead their Technical Account Management (TAM) practice, responsible for post-launch technical excellence for the Storefront Pro (SFP) product, a leader in e-commerce solutions for grocery.

Key Responsibilities

• Hire, train, and develop the Technical Account Management team, growing it through coaching and mentorship.
• Define, develop, and refine the approach to platform health for SFP, identifying and monitoring key metrics.
• Design the team's operating model, including portfolio assignment and escalation paths, and evolve it as needed.
• Develop systems for intake and prioritization amidst competing priorities.
• Serve as a senior escalation point for critical issues, communicating with retailer stakeholders.
• Negotiate scope and responsibility boundaries with partners and internally.
• Initiate internal cross-functional initiatives for continuous technical improvement in SFP's deployments.

Requirements

• 10+ years of experience in technical account management, solutions engineering/architecture, or related fields.
• 5+ years leading and maturing engineering teams, with experience in scaling teams strongly preferred.
• Outstanding communication skills, especially with VP-level and C-suite stakeholders.
• Ability to drive large-scale transformation programs across cross-functional landscapes.
• Engineering depth at scale, analyzing complex platform integrations.
• Proven ability to balance proactive and reactive approaches to technical health.
• Ability to thrive in a collaborative landscape coordinating with various internal partners.

Benefits

Instacart provides highly competitive compensation and benefits, including a base pay range that varies based on location, eligibility for new hire equity grants, and annual refresh grants.

Location

Remote - United States

How to Apply

Interested candidates should apply through the company's career page.

Deadline

No deadline stated.