Senior Solutions Engineer @Twilio

Overview

Twilio is seeking a Senior Solutions Engineer to join its team, playing a vital role in delivering technical expertise in pre-sales activities to support the Digital Sales segment.

Key Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, design documentation, technical presentations, and enablement sessions.
• Guide customers in using Twilio’s APIs by recommending best-practice solutions.
• Establish trust with customers through understanding their technical needs and presenting innovative solutions.
• Build engaging customer product demonstrations to showcase Twilio’s Communication Products.
• Identify and solve problems for customers and internally within the organization.
• Contribute to the Twilio Solutions Engineering community through knowledge sharing and creating reusable presentations.

Requirements

• 5+ years of pre-sales experience in complex, technical products or at least 6 years of professional experience supporting technical products.
• Excellent communication and presentation skills.
• Ability to engage and gain confidence from a diverse audience.
• Strong understanding of customer communication needs to provide tailored solutions.
• Bachelor’s and/or Master’s degree in a technical discipline or equivalent experience.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) is a plus.

Benefits

• Competitive pay and generous time off policies.
• Ample parental and wellness leave, healthcare options, and retirement savings program.
• Eligibility for commission and participation in Twilio’s equity and bonus plans.

Location

This role is remote but not eligible for candidates in CA, CT, NJ, NY, PA, or WA.

How to Apply

Please apply via the Twilio careers page.

Deadline

Applications will be accepted until October 16, 2026.