Staff Experience Designer @Instacart

Overview

Instacart is transforming the grocery industry by making grocery shopping effortless for everyone. The company is seeking a Staff Experience Designer to lead work across multiple touchpoints in the online grocery experience.

Key Responsibilities

• Drive and lead experiences across consumer-facing products to create personalized journeys that meet household needs.
• Lead end-to-end experience design briefs across surfaces, including agentic interfaces.
• Craft narratives and value propositions for features and experiences.
• Define and own experience frameworks that map key customer journeys.
• Shape content, hierarchy, and information architecture for user comprehension.
• Codify experiential principles to guide user experiences across flows.
• Utilize AI-assisted prototyping and concept development in design practices.
• Work with Research to uncover insights about customer shopping behavior.
• Mentor partners on experience-led thinking and cohesive design practices.

Requirements

• 15+ years of experience in designing consumer-facing digital products.
• Strong portfolio highlighting complex, multi-step journeys.
• Fluency in at least two design languages: content design, UX/product design, visual design, design strategy, or design research.
• Proven ability to partner with product and business leaders.
• Exceptional communication skills with strengths in strategic storytelling.
• Track record of navigating ambiguity and guiding teams toward alignment.
• Fluency in Google Slides and Figma; familiarity with design tools like Claude Code and ChatGPT.

Benefits

Instacart offers highly competitive compensation and benefits, including a base pay range of $198,000 — $209,000 CAD, a new hire equity grant, and annual refresh grants.

Location

This is a remote position available to candidates in Ontario, Alberta, British Columbia, and Nova Scotia only.

How to Apply

Interested candidates should apply through the designated application portal.

Deadline

No specific deadline stated.