Overview
Grafana Labs is the company behind Grafana Cloud, a fully managed observability platform trusted by over 10,000 organizations. The role of Staff Software Engineer - SRE involves supporting Grafana Cloud customers by ensuring the reliability of Cloud databases.
Key Responsibilities
- Partner closely with product engineering squads.
- Own production reliability for high-SLA and complex customer environments.
- Design and implement automation to scale reliability practices.
- Ensure customers meet SLO targets.
- Define and evolve per-tenant SLOs and reliability models.
- Proactively reduce SLO burn to prevent repeat incidents.
- Serve as a primary escalation point and on-call for incidents.
- Lead incident response and post-incident reviews.
- Contribute to design docs and code reviews.
- Influence feature design for scalability and operability.
- Build automation to eliminate toil.
- Improve alert quality and reduce noisy escalations.
Requirements
- 8+ years engineering experience, with at least 4 years in SRE/CRE/production engineering.
- Strong Kubernetes experience in AWS, GCP, or Azure, and familiarity with infrastructure-as-code tools.
- Technical leadership experience and mentoring skills.
- Experience operating multi-tenant systems in production.
- Experience designing and implementing SLOs.
- Proficiency in programming languages such as Go, Python, or Java.
- Knowledge of Linux internals and networking.
- Excellent problem-solving and troubleshooting skills.
Benefits
- 100% remote work culture.
- Equity and bonus opportunities.
- Generous annual leave policy of 30 days, including Grafana Shutdown Days.
- Access to modern AI coding assistants and tools.
- Career growth pathways and mentorship.
Location
This is a remote opportunity available to candidates in the UK, Sweden, Spain, or Germany.
How to Apply
To apply, please visit the Grafana Labs career page.
Deadline
No deadline stated.