Support Specialist I @Brex

Overview

Brex is an intelligent finance platform that enables companies to spend smarter and move faster. The Support Specialist I role aims to provide excellent customer support, ensuring customers use, trust, and love Brex while resolving inquiries efficiently.

Key Responsibilities

• Effectively resolve customer inquiries via email, phone, and chat.
• Become an expert in Brex’s suite of products to solve complex issues.
• Compose thoughtful, personalized responses for customer requests.
• Triage incoming requests and identify trends in customer issues.
• Provide customer feedback to improve the product and support experience.
• Contribute to team goals and successes.
• Share knowledge through mentorship and collaboration.

Requirements

• Must be located within the greater Salt Lake City area.
• Flexibility to work during Support team's operational hours (5am - 8pm PT weekdays and weekends).
• Passionate about customer support and its importance to a successful team.
• Strong verbal and written communication skills.
• Ability to communicate technical problems clearly.
• Empathy and poise under pressure while dealing with customer issues.
• Comfort with using AI tools in customer support.

Benefits

Compensation is between $21.00 - $23.00 per hour, based on factors such as location, skills, experience, and market demands. Overtime pay is applicable for hours exceeding the standard workweek.

Location

This role is fully remote but requires candidates to be located within the greater Salt Lake City area.

How to Apply

Interested candidates should apply directly through the Brex careers page.