UX Content Strategist @Drips

Overview

The role of UX Content Strategist involves driving UX strategy, content direction, conversation design, and client-facing delivery within the User Experience team at Drips. This position focuses primarily on healthcare, designing experiences for health plans and healthcare organizations.

Key Responsibilities

• Lead discovery to translate client goals and audience needs into a coherent UX strategy.
• Develop conversation designs, scripts, content guides, journey maps, and optimization recommendations.
• Make decisions balancing business outcomes, brand voice, and compliance requirements.
• Translate complex clinical and program information into clear, action-oriented content.
• Collaborate with cross-functional teams, facilitating discovery sessions and design reviews.
• Connect content decisions to measurable outcomes like engagement, conversion, and satisfaction.
• Frame hypotheses and practical split tests to improve content and journey outcomes.
• Utilize AI-assisted tools thoughtfully, with a focus on quality and compliance.

Requirements

• Professional experience in healthcare, health insurance, or related fields.
• Strong experience in UX content strategy or content design.
• Ability to manage complex projects from discovery to delivery.
• Excellent writing and editing skills across various conversational channels.
• Comfort in presenting work to clients and internal stakeholders.
• Collaborative mindset with a willingness to improve system processes.

Benefits

Details about benefits are not provided in the listing.

Location

Remote

How to Apply

To apply, please submit a brief cover letter explaining your interest in the role, your relevant experience, and an example of solving a complex content challenge.

Deadline

No specific deadline stated.