Bilingual Customer Experience Specialist @Instacart

Overview

The Bilingual Customer Experience Specialist role at Instacart is focused on providing exceptional support to consumers, shoppers, retailers, and advertisers. This position plays a vital part in ensuring seamless service by delivering empathetic, high-quality support while navigating complex workflows.

Key Responsibilities

• Handle live customer contacts (phone, chat, and/or email) for up to 100% of your scheduled time.
• Resolve a wide range of order and account issues by following established tools and policies.
• Conduct thorough investigations into customer issues to ensure accurate outcomes.
• Create internal transfer tickets and document cases with detailed notes.
• Identify patterns, pain points, and provide suggestions for process improvements.
• Act as a positive team player, sharing insights and supporting peers.
• Surface emerging issues and operational challenges to leadership.

Requirements

• High school diploma or equivalent; some college or specialized training is a plus.
• 1+ year in a customer-facing role.
• Fluency in Spanish, both spoken and written.
• Ability to handle live contacts in a fast-paced, metrics-driven environment.
• Exceptional written and verbal communication skills.
• Problem-solving mindset with attention to detail.
• Basic technical proficiency with multiple systems and CRM tools.
• Schedule flexibility to support evenings, weekends, and holidays.

Benefits

Instacart provides highly competitive compensation and benefits, including market-competitive pay, with a range depending on location.

Location

Remote - United States

How to Apply

Please apply through the link provided in the job posting on Instacart's careers page.

Deadline

No specific deadline mentioned.