Billing Operations Lead @Instacart

Overview

The Billing Operations Lead at Instacart enhances the end-to-end billing lifecycle across all Marketplace retailers, ensuring accurate invoicing and compliance with financial controls. This role acts as the operational and strategic anchor for the billing team, collaborating with various departments to promote accuracy and operational excellence.

Key Responsibilities

• Oversee billing portfolios and execute day-to-day operations with a focus on revenue recognition and timely month-end close.
• Develop and maintain billing policies, SOPs, and quality standards, resolving discrepancies in partnership with Finance Systems, BD, and Revenue.
• Build dashboards, reporting, and KPIs to track billing health, enabling proactive issue identification.
• Scope and deliver billing system enhancements, integrations, and automation opportunities with Product and Engineering.
• Enforce internal controls and audit requirements while mentoring junior team members and scaling operations to support growth.

Requirements

• Bachelor’s degree in Accounting, Finance, Information Systems, or a related field, or equivalent practical experience.
• 5+ years of experience in Billing Operations, Order-to-Cash, or Accounts Receivable within technology, e-commerce, marketplace, or subscription/SaaS environments.
• 2+ years leading cross-functional billing or quote-to-cash projects as an individual contributor.
• Hands-on experience with Salesforce CPQ and at least one billing platform (e.g., Zuora, Chargebee, Stripe Billing) plus one ERP (e.g., NetSuite, SAP, Oracle).
• Proficiency in Excel (pivot tables, lookups) and basic SQL for reconciliations and data analysis.
• Working knowledge of billing controls, SOX requirements, and revenue considerations (e.g., ASC 606) as they apply to invoicing.

Benefits

Instacart offers highly market-competitive compensation and benefits. This role is eligible for a new hire equity grant as well as annual refresh grants.

Location

This position is remote but restricted to candidates located in Ontario, Alberta, British Columbia, or Nova Scotia, Canada.

How to Apply

Interested candidates should follow the application link on the Instacart career page.

Deadline

No specific deadline mentioned.