Client Success Manager @Drips

Overview

The Client Success Manager at Drips works with mid-to-large enterprise accounts across various industries, establishing themselves as a trusted advisor to enhance client experience and support renewal and growth.

Key Responsibilities

• Become an expert at campaign strategy and best practices to guide clients towards high-level campaigns and analyze performance for insight
• Gather information and strategies for new campaigns, guiding clients in establishing realistic goals
• Utilize internal tools like Salesforce and Tableau for performance reporting and trend analysis
• Own day-to-day client communication, building relationships and adhering to response time SLAs
• Lead recurring performance calls and strategic discussions with clients
• Act as the client advocate internally, updating revenue forecasts and managing client health

Requirements

• 4+ years of experience as an Enterprise CSM or Project Manager, with managed service experience preferred
• Proficient in Microsoft Office, Salesforce, and Tableau, with strong organizational and communication skills
• Ability to translate complex ideas into actionable business insights
• Self-starter capable of working independently and as part of a remote team

Benefits

• Fully remote work environment
• Supportive company culture emphasizing core values: Happiness, Team, Lean, Passion, Improve

Location

Remote

How to Apply

Interested candidates should apply through the company's career page.

Deadline

Not specified.