Customer Account Manager - Strategic - West @HackerRank

Overview

The role involves hiring an Enterprise Customer Account Manager to manage relationships with strategic customers, guiding them from adoption to expansion in HackerRank's services, ensuring measurable business impact and long-term success.

Key Responsibilities

• Maintain knowledge of HackerRank products, services, and competitive landscape.
• Manage your Book of Business (BoB) to drive adoption, retention, and expansion among enterprise customers.
• Develop and execute account strategies aligned with customer objectives and HackerRank’s mission.
• Build trusted relationships with executive sponsors and technical leaders.
• Lead internal and customer teams to resolve challenges and accelerate time-to-value.
• Engage with QBRs, success check-ins, and executive reviews.
• Structure commercial terms that promote growth and customer success.
• Maintain accurate forecasts and growth pipelines.

Requirements

• 5+ years of SaaS enterprise account management experience.
• Strong relationship-building skills with proven ability to advise Fortune 500 customers.
• Excellent communication and collaboration capabilities.
• Expertise in aligning product mastery with business impact.
• Highly organized with the ability to manage multiple enterprise accounts effectively.
• Experience in HR tech or developer ecosystems is a plus.

Benefits

This role offers incentive-based pay with total potential earnings ranging from $200,000 to $250,000 annually.

Location

Remote with preferred locations including the San Francisco Bay Area, Los Angeles, Seattle, and New York City.

How to Apply

Visit HackerRank's career page to apply.