Customer Engineer @Render

Overview

The role involves joining Render's Scaled Programs Customer Engineering team to assist high-growth accounts through a digital-first customer engagement model. This includes both running scaled programs and contributing to tools that support the Field Engineering organization.

Key Responsibilities

• Partner with Scaled Account Managers and Field Engineering to translate expansion and churn signals into actionable plans.
• Oversee the onboarding of startup programs, including guided flows and follow-ups.
• Collaborate with Support Engineering to develop content and programs that reduce customer friction.
• Enhance components of the scaled engagement toolkit, including in-app programs and pricing calculators.
• Run customer programs such as webinars and community engagements.
• Provide timely in-product guidance and self-service content based on customer questions.
• Maintain tracking of activities and ensure accurate signal flow to the Field Engineering and Product teams.

Requirements

• 3+ years in a customer-facing technical role (customer engineering, solutions engineering, technical support, or developer relations).
• Ability to execute high-volume, one-to-many customer engagement programs.
• Strong knowledge of cloud infrastructure, including containers, networking, and CI/CD.
• Familiarity with Postgres and common database migration patterns.
• Experience using AI tools in a daily workflow.
• Strong written communication skills.
• Data-driven approach to work.

Benefits

• 4 weeks of paid vacation.
• 14 weeks of fully paid parental leave.
• Long-term disability, life insurance, and 401K plans.
• 100% employer-paid medical coverage.
• Monthly lifestyle stipend for wellness and hobbies.
• Monthly cell phone and internet subsidy.
• Commuter benefits and home office stipends for remote employees.
• Continuous learning benefits.

Location

Remote: United States

How to Apply

Interested candidates should apply through the application link provided in the job posting.