Customer Success, Enterprise @Harvey

Overview

The role involves serving as an Enterprise Customer Success Manager at Harvey, focusing on value realization for customers in the legal and professional services sectors by integrating AI into workflows.

Key Responsibilities

• Onboarding: Integrate Harvey into customer workflows, guide administrators with data-backed best practices, and ensure optimal use of AI solutions.
• Training & Enablement: Champion Harvey's capabilities while engaging with end users to position it as essential for strategic legal work.
• Relationships: Navigate complex organizations, foster champions, engage executive buyers, and build advocates for Harvey.
• Success Metrics: Align with customers on adoption rates and measurable value to ensure customer value realization and ROI.
• Expansion and Renewal: Collaborate with Account Executives to maintain renewal readiness and drive expansions based on customer needs.
• Product Feedback: Represent customer needs internally to improve the Harvey platform continuously.

Requirements

• 3-4+ years in customer-owning roles at tech or SaaS platforms.
• Ability to adapt in high-speed change and growth environments.
• Experience in strategic planning and revenue-based prioritization.
• Ability to manage customer-facing projects and timelines.
• Experience in conducting meetings with executives.
• Skill in mapping organizations and influencing stakeholders.
• Ability to drive key customer metrics and outcomes.
• Experience in owning revenue, expansion, and renewal targets.
• Strong point of view and proactive self-management.
• Ability to work cross-functionally with Product and Sales teams.

Benefits

Not specified.

Location

Remote, but preferred applicants are located in the Madrid area.

How to Apply

To apply for this position, please visit the application link provided.

Deadline

No specific deadline mentioned.