Customer Success Manager - Commercial @Gorgias

Overview

The role of Commercial Customer Success Manager at Gorgias involves serving as a strategic partner to a portfolio of ecommerce merchants, guiding them through product adoption, optimization, and long-term success by implementing AI-powered workflows and automating support operations.

Key Responsibilities

• Manage a large portfolio of commercial ecommerce customers, maintaining proactive and reactive engagement.
• Conduct regular check-ins and support higher-value customers with structured conversations.
• Drive adoption of Gorgias features including automation, AI, and integrations.
• Monitor account health signals and take action to prevent churn.
• Collaborate with Sales, Product, and Support teams to resolve issues and improve outcomes.

Requirements

• 2+ years in Customer Success, Support, Account Management, or a customer-facing SaaS role.
• Strong communication skills and a solution-oriented approach.
• Organized and able to prioritize effectively across many customers.
• Experience with ecommerce, support operations, or automation tools is a strong plus.
• Interest in AI and its application in customer support.

Benefits

Gorgias offers access to premium AI tools and an annual budget for learning and development, promoting innovation in customer experience.

Location

Remote

How to Apply

Interested candidates can submit their applications through the company’s career page.

Deadline

No specific deadline stated.