Customer Support Specialist @Juniper Square

Overview

The role of the Customer Support Specialist at Juniper Square involves delivering exceptional technical assistance to customers while developing expertise in the software and private markets industry. As part of a collaborative support team, you will enhance customer experiences and contribute to a culture of continuous learning.

Key Responsibilities

• Provide outstanding technical assistance to customers via phone, email, and chat, ensuring timely solutions.
• Become a product expert and guide customers on best practices to ensure their success.
• Foster strong relationships with customers as a trusted advisor.
• Collaborate with Customer Success Managers, Product Managers, and Software Engineers to resolve customer issues.
• Share customer feedback to influence product development and improvements.
• Engage in cross-functional initiatives and strategic projects.
• Develop and refine internal documentation and processes.
• Support a positive team culture by sharing expertise and knowledge.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, MIS, or a related field preferred.
• 2+ years of professional experience in a relevant setting.
• Excellent written and verbal communication skills.
• Assertiveness and perseverance in resolving customer requests.
• Team-oriented attitude with empathy and a passion for helping others.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent time management and organizational abilities.
• Technical aptitude and a desire to learn new skills.

Benefits

• Health, dental, and vision care for you and your family.
• Life insurance and disability coverage.
• Mental wellness support.
• Fertility and family support programs.
• Flex Time Off in addition to company-paid holidays.
• Paid family leave, medical leave, and bereavement policies.
• 401k retirement savings plan.
• Healthcare FSA and commuter benefits programs.
• Allowance for customizing your work and technology setup at home.
• Annual professional development stipend.

Location

This role is remote and can be performed from any location in the USA or Canada.

How to Apply

Please submit your application through the provided link to be considered for this position.