Digital Success Strategy Manager @Jamf

Overview

Jamf is seeking a Digital Success Strategy Manager to lead the digital customer success strategy, focusing on technology-led engagements that drive adoption and retention for customers using Apple products.

Key Responsibilities

• Owns the digital customer success strategy, including segmentation, lifecycle, and engagement models.
• Designs a modernized, AI-powered approach for digital success.
• Defines strategy and requirements for tools and automation that support the engagement model.
• Sets metrics and targets for adoption and retention outcomes.
• Designs digital engagement programs, including customer journeys and campaigns.
• Collaborates with analytics teams to target engagement based on data.
• Establishes governance for automated customer communications.
• Aligns cross-functional teams around the digital success strategy.
• Acts as a subject-matter expert for digital customer success.
• Manages day-to-day priorities and executes the strategy.

Requirements

• 6+ years in customer success or customer engagement strategy.
• Expertise in digital customer success strategies and engagement models.
• Experience with AI and automation in customer engagement.
• Ability to translate strategy into actionable requirements.
• Working knowledge of customer success metrics.
• Familiarity with customer success platforms like Gainsight and Salesforce.
• Strong communication and leadership skills.
• Bachelor’s degree in a relevant field or equivalent experience.

Benefits

• Opportunities for personal and professional growth.
• Access to best-in-class training.
• Support for achieving work-life balance.
• A culture that promotes self-improvement and collaboration.

Location

Remote (US-based)

How to Apply

Interested candidates are encouraged to apply through the company’s career page.

Deadline

No specific deadline stated.