Digital Success Strategy Manager @Jamf

Overview

The Digital Success Strategy Manager at Jamf is responsible for owning and evolving the digital customer success strategy, focusing on technology-led engagement to drive adoption, retention, and value for customers. The role involves collaborating with a Digital Success Engineer to enhance automation and tools, ensuring that customer engagement is data-driven and effective.

Key Responsibilities

• Owns the digital customer success strategy, including segmentation, lifecycle, and one-to-many engagement models.
• Designs a modernized, AI-powered approach to customer engagement, identifying scaling solutions.
• Defines strategy, priorities, and requirements for digital motion tooling and automation.
• Implements adoption and retention metrics and iterates strategy based on results.
• Designs customer engagement programs, coordinating with Customer Success Management, Marketing, and Product teams.
• Works with analytics teams to ensure engagement is based on data rather than assumptions.
• Establishes governance for automated customer communication to maintain brand integrity.
• Aligns various cross-functional stakeholders around the digital success strategy.
• Acts as a subject-matter expert and advocate for digital customer success initiatives.
• Executes the strategy with autonomy and escalates significant decisions as needed.
• Handles other duties and special projects as assigned.

Requirements

• 6+ years in customer success, digital engagement strategy, or related fields.
• Expertise in digital customer success, including segmentation and tech-touch engagement.
• Experience with AI and automation in customer engagement.
• Ability to translate strategies into actionable technical requirements.
• Familiarity with customer success metrics and data analysis.
• Knowledge of platforms like Gainsight and Salesforce is preferred.
• Strong communication and leadership skills across functional teams.
• Bachelor’s degree in a relevant field or equivalent experience required.
• Certifications in customer success or data platforms are preferred.

Benefits

• Career development opportunities with support for vertical and horizontal growth.
• Comprehensive training program to enhance product knowledge.
• Supportive work culture that encourages collaboration and knowledge sharing.
• Impactful role with a chance to support over 75,000 global customers.

Location

Remote (United States)

How to Apply

For more information or to apply, please refer to the company’s career page or use the provided application link.

Deadline

None specified.